Terms of Service & Security

Illegal Activities

The information and content we provide on this Website (sound, photos, graphics, video, maps, icons, software, code and other materials including, but not limited to, messages, data, information, text, music, and code and other materials ), as well as the infrastructure used to provide said content and information, are our property. For any other use of the content of this Website, the prior written consent of MPY TOURS, SRL is required.

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, transfer, sell or resell in any other way any type of information, content, software, products and services obtained on this Website or through him, as well as not to grant licenses or create derivative works of the information, content, software, products or services mentioned on this site.

Notices

MPY Tours SRL strongly recommends that you consult the travel advisories applicable to your destination before finalizing your travel plans. We endeavor to keep you informed of any relevant changes to local laws, travel documentation requirements and issued travel advisories, but we cannot guarantee the completeness or accuracy of the information provided. It is your responsibility to know and be prepared for all legal, documentary, health and other requirements for your trip.

Standards of living and the conditions of provision of public services, health services and the classification of services vary considerably from one country to another. In other countries, uninterrupted water and electricity supplies, local health conditions, safety levels and food and drink standards may vary considerably.

In tropical climates, insects are common both inside and outside the premises. Illnesses or inconveniences resulting from services provided or omitted at the destination are beyond our reasonable control and therefore, MPY TOURS, SRL does not accept any responsibility for such illnesses or inconveniences caused by them.

It is the customer’s responsibility to adhere to the customs, regulations and laws of the country they visit. If a client behaves in a way that threatens MPY TOURS, SRL, the hotel, the service provider, its employees and/or clients, MPY TOURS, SRL , the hotel or the service provider has the right to refuse or cancel the service and in the case of a hotel, to expel him from it.

Should this happen, the client will be responsible for all costs arising from such expulsion and no financial refund will be issued for the unconsumed portion of the client’s vacation.

Terms for Users with Special Conditions and Pregnant Women

MPY TOURS, SRL strongly recommends that you consult the travel advisories corresponding to your destination before finalizing your travel plans. We endeavor to keep you informed of any relevant changes to local laws, travel documentation requirements and issued travel advisories, but we cannot guarantee the completeness or accuracy of the information provided. It is your responsibility to know and be prepared for all legal, documentary, health and other requirements for your travels.

MPY TOURS, SRL User Service Center at the time of booking or at least 10 business days before departure to inform your requirements. MPY TOURS, SRL cannot be held responsible for the failure of third parties to comply with any request for special needs.

MPY TOURS, SRL will accept any pregnant woman traveling on any MPY TOURS, SRL transportation if the pregnancy does not present complications or a history of premature birth.

However, SRL does not accept pregnant women on any of the excursions it sells. If you make an excursion reservation on our website and the client declares that she is not pregnant and as a consequence any inconvenience occurs, the client will indemnify MPY TOURS, SRL , as well as their respective executives, directors, employees and agents, against any claim , cause of action, demand, suit, diligence, investigation, loss, damage, injury, fine, penalty, fee, expense, cost and any other liability arising from the reservation and enjoyment of any excursion while pregnant.

Terms for children and infants

MPY TOURS, SRL defines infants as passengers aged between 0 and 23 months, and children as passengers aged between 2 and 11 years and 23 months, taking as reference the initial date of the contracted service.

Infants traveling on regular MPY TOURS, SRL transportation will do so free of charge and without occupying seats (one infant per adult).

In the specific case that an infant seat is required, rate changes may apply to your reservation if the corresponding increase in the number of seats requires the use of a larger capacity vehicle.

The age of children and infants allowed on excursions varies depending on the nature of the excursion. MPY TOURS, SRL recommends that you carefully consult the descriptions of each product on our website to determine the allowed ages and/or the corresponding rates for children and infants.

For transportation and excursion services, upon arrival, we will require a birth certificate from clients with a “child price” reservation. If a child’s age does not comply with MPY TOURS, SRL policy, the child will be charged as an adult and immediate payment of the difference between the child rate and the adult rate will be required.

Child Protection Policy

At MPY TOURS, SRL we take very seriously the responsibility of protecting children and adolescents in the tourism industry and its related activities. The well-being of children staying and residing in the vacation destinations where MPY TOURS, SRL is present nationwide is one of our main priorities.

The following policy reflects our attitude regarding the protection of children and adolescents:

All people under 18 years of age are considered minors and must receive appropriate treatment.

Any intimate relationship between collaborators and a minor is prohibited. If this rule is not followed, the employee will be dismissed immediately and the Competent Authorities will be informed.

We do not allow minors to access our facilities and transport units without the accompaniment of an adult or guardian.

In the event that there is any suspicion in the relationship between an adult and a minor, the necessary measures will be taken to clarify the situation. Our policy requires that we are always vigilant to ensure the protection of children.

All our business partners are explicitly against the sexual exploitation of children in tourism and refuse to cooperate with companies or individuals involved in it.

All employees of our company have received sufficient training to ensure faithful compliance with this policy.

Legal conditions

You agree that no joint venture, agency, partnership or employment relationship exists between you and MPY TOURS, SRL as a result of this Agreement or use of this Website.

Performance of this Agreement is subject to existing laws and legal process, and nothing in this Agreement may limit our right to enforce enforcement or other governmental or judicial requests, or legal requirements. relating to your use of this Website or information provided to or collected by us with respect to such use. To the extent permitted by applicable law, you agree to bring any claim or cause of action arising out of or relating to your access to or use of this Website no later than two (2) years from the date on which such claim or cause of action arises. action has been filed or accrued, failing which such claim or jurisdictional action shall be irrevocably dismissed.

If any part of this Agreement is deemed invalid or void pursuant to applicable law, including, but not limited to, the warranty exclusions and liability limitations described above, then the invalid or void provision will be replaced by a valid and effective provision whose meaning is as similar as possible to the original provision, and all remaining provisions of the Agreement will continue in force.

This Agreement (as well as all terms and conditions referred to herein) constitutes the entire agreement between you and MPY TOURS, SRL with respect to this Website and supersedes all prior or contemporaneous communications and proposals. , whether in electronic, oral or written format, formalized between the client and MPY TOURS, SRL with respect to this Website. A printed version of this Agreement and of any notice that exists in electronic form will be admissible in judicial or administrative proceedings based on or related to this Agreement to the same extent and under the same conditions as other business documents and records, originally generated and preserved in printed format.

By making a reservation to purchase MPY TOURS, SRL products on this Website, you acknowledge that you have read, understood and accepted the Terms and Conditions contained in this document and accept that you are solely responsible for said reservation. All rights not expressly granted herein are reserved.

Conditions and Current Laws

Your contract with MPY TOURS, SRL is governed by and must be construed in accordance with the laws of the destination in which the MPY TOURS, SRL entity listed on your itinerary is located. You hereby choose and accept the jurisdiction and district of the courts of the destination in which the MPY TOURS, SRL entity that appears on your itinerary is located, and in this sense, you choose as the forum for the resolution of any conflict or litigation that may arise related to or derived from the use of our website, the courts of the place where the MPY TOURS, SRL entity that appears in your itinerary is located.

You agree that all claims you may bring against MPY TOURS, SRL arising from our website or related to it will be submitted to and resolved before the court of a jurisdiction competent in the matter and located in the destination in which the entity is located. MPY TOURS, SRL that appears in your itinerary. Use of our website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. The above shall not apply to the extent that the applicable law of your country of residence requires the application of another law and/or jurisdiction, provided that this provision cannot be excluded by contract.

General disposition

You agree that no joint venture, agency, partnership or employment relationship exists between you and MPY TOURS, SRL as a result of this Agreement or use of our website. Our performance of this Agreement is subject to the laws and legal processes existing in the country of origin of MPY TOURS, SRL , and nothing contained in this Agreement may limit our right to enforce compliance with legal or other enforcement requests. governmental or court requests, or requirements relating to your use of our website or information provided to or collected by us with respect to such use. To the extent permitted by applicable law, you agree not to bring any claim or legal action arising from your access to or use of our Website,

This Agreement (as well as all terms and conditions referred to herein) constitutes the entire agreement between you and MPY TOURS, SRL with respect to our Website and supersedes all prior or contemporaneous communications and proposals. , whether in electronic, oral or written format, formalized between the client and MPY TOURS, SRL with respect to our website. A printed version of this Agreement and of any notice that exists in electronic form will be admissible in judicial or administrative proceedings based on or related to this Agreement to the same extent and under the same conditions as other business documents and records, originally generated and preserved in printed format.

By making a reservation to purchase MPY TOURS, SRL products on our website, you acknowledge that you have read, understood and accepted the Terms and Conditions contained in this document and accept that you are solely responsible for said reservation.

MPY TOURS, SRL reserves all rights not expressly granted herein.

Property Law

MPY TOURS, SRL is not responsible for the content of websites managed by parties other than MPY TOURS, SRL . All other product or service names or slogans displayed on this Website are registered or common law trademarks of MPY TOURS, SRL and its affiliates or licensors and their imitation, use or copying, in whole or in part, is prohibited. in part, without the prior written permission of MPY TOURS, SRL or the corresponding trademark owner.

Additionally, the look and feel of this Website, including headers, custom graphics, button icons and scripts on all pages constitute the service mark, trademark and/or trade dress of MPY TOURS , SRL, so they cannot be copied, imitated or used, in whole or in part, without the prior written permission of MPY TOURS, SRL. All other trademarks, registered trademarks, product names and company names or logos mentioned on this Website are the property of their respective owners. References to any product, service, process or other information, made by trade name, trademark, manufacturer, supplier or in any other way, do not constitute or imply its approval, sponsorship or recommendation by MPY TOURS , SRL.

Terms for MPY Tours, SRL Excursions

Upon arrival at the hotel, you must present the Boucher indicating your excursion to our representative so that he can indicate the departure date for your excursion (if it is not defined), contact us at mpytourssrl@gmail. com or via phone calls, to inform them about the time and place of collection. Our representatives will give you the sealed Boucher that you must present on the day of your excursion in order to enjoy it. If you do not show up on the day of the excursion at the pickup point at the agreed time, it will be considered a No Show.

Read No Show Cancellations Third Party Liability Limitations

Excursions canceled less than 48 hours before departure will be charged 100%.

Each case will be treated separately and the complaint will be addressed at the destination.

Any changes to your reservation are subject to availability.

No Show Clients will have a 100% penalty.

Refunds applicable for your cancellation will be refunded to the same card used to pay for your reservation within 10 to 15 business days from the cancellation request. Some transaction cost charges may apply based on the payment method used and your financial institution.

Force Majeure

MPY TOURS, SRL and its affiliates cannot assume any responsibility for any loss, damage or injury of any nature, in whole or in part, as a result of Force Majeure including without limitation: fire, environmental pollution or contamination, earthquake, flood , shortages or failures of water or electricity, tropical storms or hurricanes, riots, civil commotions or any other act of a similar nature, as well as sabotage, arrests, strikes or other labor interruptions; restrictions of rulers or peoples, expropriations, volcanic eruption, terrorist acts, war, insurrection, quarantine restrictions, government health warnings or advisories of any kind or nature; government seizures, refusal or cancellation or suspension or delay of any government authority or license, permit or authorization, damage to your facilities, or the travel provider and its facilities, or any other unforeseen circumstances in any jurisdiction in the world or any other your factor not foreseen by MPY TOURS, SRL that negatively affects or hinders its ability to comply with any of its contractual conditions.

In the event that any of these conditions apply, MPY TOURS, SRL must be excused, discharged or released from its performance or obligation, and without any liability, to the same extent that said performance or obligation is limited or prevented. .

Limitations of Liabilities of MPY TOURS, SRL

This website may contain inaccuracies or errors in the information, content, software and products published. MPY TOURS, SRL does not guarantee the accuracy of the information and descriptions of the products provided by the different service providers (including prices, availability, photographs, features, inclusions and exclusions, general product descriptions, opinions, ratings, etc.), nor assumes any responsibility for errors and inaccuracies in such information and descriptions of such products. However, MPY TOURS, SRL will constantly update the information on our website but is not responsible for pending reservations made with an incorrect price.

The suppliers that provide information to MPY TOURS, SRL are independent contractors and not agents or employees of MPY TOURS, SRL . Therefore, MPY TOURS, SRL is not responsible for the acts, errors, omissions, statements, guarantees, non-compliance, negligence or misconduct of any of our service providers, or any personal injury, death, property damage or other damages or expenses arising therefrom or otherwise arising from the reservation or use by you of a product or service.

MPY TOURS, SRL will not be responsible nor will it make refunds in the event of suffering any type of delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and will not be responsible for any type of additional expense, omission, delay, change of itinerary or action of any government or authority.

However, users will always have advice and support from our MPY TOURS, SRL representatives , providing them with support in each process that may happen outside of our direct control.

Payment Method Information

All payments must be made in dollars ($USD)

MPY TOURS, SRL, does not store users’ credit or debit cards or any other credit information. We do store the transaction authorization number. When the user pays with their credit or debit card, the request is directed to our payment processor server to complete and validate their transaction. “The methods used by our website to process payments are services provided by third parties (AZUL) https://www.azul.com.do/Pages/es/azulGoPoliticas.aspx

These third parties comply with quality security and encryption standards to keep your information safe. This information will only be used to complete the required process and will not be managed, processed or stored by MPY TOURS, SRL.

Payments made by bank transfers or deposits to MPY TOURS, SRL are subject to verification, once you make the transfer or deposit you must send your transfer or deposit voucher by email or WhatsApp and request its verification once your payment is verified MPY TOURS , SRL will proceed to process your order for the requested product by sending you your invoice by email or WhatsApp with all the details corresponding to it.

Credit Card Rejections

If your credit card declines your transaction at the time of processing, we will make every effort to notify you by email within 72 hours. The transaction will not be processed if your credit card is declined. The rate or any other reservation details are not guaranteed

User profile

You are solely responsible for maintaining the confidentiality of your account password and login credentials. You are also responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to close your account at any time with or without cause, and without liability to us. Therefore, you agree that if MPY TOURS, SRL exercises its right to unilaterally close your account, you will not have and waive any claim, action, or pretension against MPY TOURS, SRL , for any reason.

We have the right to terminate or suspend your account or your ability to use the Website if you misuse it. Such cancellation or suspension may prevent you from accessing your account, the Website, its Content, the Website Content and other related information.

BY BEING PART OF OUR USER COMMUNITY OF THIS WEBSITE, YOU UNDERSTAND AND AGREE TO THE FOLLOWING: (1) NEITHER MPY TOURS, SRL NOR ITS AFFILIATES SHALL HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY UNAUTHORIZED TRANSACTIONS CARRIED OUT USING YOUR PASSWORD OR YOUR ACCOUNT; AND (2) UNAUTHORIZED USE OF YOUR PASSWORD OR ACCOUNT COULD RESULT IN LIABILITY TO MPY TOURS, SRL AND OTHER USERS.

LESSEE MPY TOURS, SRL

The leased vehicle will be driven solely by THE LESSEE, and if during the term of the lease the vehicle suffers any damage, or total loss, being driven by a person not authorized by THE LESSOR, THE LESSEE acknowledges and accepts that he/she must pay for the entire amount. the damages suffered by the vehicle, even when you have purchased all the products of the coverage program, offered by THE RENTAL. However, THE LESSEE may designate additional drivers, who must provide THE LESSOR with their current documents and driver’s licenses, and provided that THE LESSEE covers the costs of this service, which are indicated on the back of this contract. Additionally, THE LESSEE acknowledges that the vehicle may not be used for: a) if the vehicle object of this contract is intended for the transportation of passengers, it may not be used for other purposes; likewise, if it is intended for the transportation of cargo, it may only be used be used for this purpose; b) push or tow another vehicle; c) for sporting events, speed races; d) under the influence of alcohol or narcotics; e) be driven by minors; f) cross the border with Haiti, unless expressly authorized by THE LESSOR; g) cross rivers.

THE LESSEE expressly undertakes to pay THE LESSOR, at the end of the contract: a) The rental price until the delivery of the vehicle, plus the taxes established by Dominican law for this type of service and other charges generated by the rental of the vehicle. . vehicle, such as prepaid fuel, delivery of the unit at a station other than the one rented, additional coverage, additional drivers, use of extra hours and days, which will be previously informed to THE LESSOR; b) For any malfunction or damage suffered by the vehicle during the term of this contract. Additionally, if due to accidents, theft, complaints in general, the vehicle must be repaired, or if due to traffic violations, or due to the current legal regime, it is detained by the authorities, THE LESSEE is obliged to pay, THE LESSOR, the fee of the agreed daily rental, during the time that the repair lasts, or the legal procedures necessary for the recovery of the vehicle, this charge would be equivalent to the lost profits; c) In the event that THE LESSEE decides to return the vehicle before the date agreed on the front of this contract, the value quoted in the reservation will be applied as a penalty for the rental time initially requested; d) All fines, judicial and extrajudicial expenses, derived from traffic violations or any other type that are directed against the vehicle under the terms of this contract, during its validity. The value quoted in the reservation will be applied as a penalty for the rental time initially requested; d) All fines, judicial and extrajudicial expenses, derived from traffic violations or any other type that are directed against the vehicle under the terms of this contract, during its validity. The value quoted in the reservation will be applied as a penalty for the rental time initially requested; d) All fines, judicial and extrajudicial expenses, derived from traffic violations or any other type that are directed against the vehicle under the terms of this contract, during its validity.

In the event of an Accident, THE LESSEE undertakes to: a) Obtain a Police Certificate or any other competent body, once the accident has occurred and deliver it within (72) hours of the event, to THE LESSOR, a sine qua condition. not for coverage to apply; b) Obtain the names and addresses of the people involved in the accident, as well as the information that allows the identification of the other vehicles involved; c) do not abandon the vehicle without taking appropriate measures to protect and safeguard it; d) complete and deliver an accident report, and inform THE LESSOR in detail of what happened. If at the time of receipt of the vehicle, THE LESSOR determines that the vehicle was repaired at THE LESSEE’s own expense, without prior authorization from THE LESSOR,

THE LESSOR is not responsible for the personal belongings of THE LESSEE left inside the vehicle or in its offices, nor for any damage or deterioration that they may suffer.

If any mechanical or electrical damage occurs to the vehicle, THE LESSEE must contact THE LESSOR, within a period of twenty-four (24) hours from knowledge of the damage, to receive instructions from the latter, either to replace the vehicle at the place of damage (either by telephone to the station where you rented the vehicle), or send a technician, or authorize taking the vehicle to a workshop. If THE LESSEE does not make such communication immediately or does not comply with the instructions received, THE LESSOR will not be obliged to reimburse the expense incurred for the damage and will have the right to demand it from THE LESSEE if it is paid directly.

THE LESSEE deposits as an advance guarantee, in the hands of THE LESSOR, the sum indicated on the back of this contract, for the fulfillment of the obligations contracted herein, without considering the violations committed to the clauses of the contract. THE LESSEE authorizes THE LESSOR to use all or part of the deposit, as he deems appropriate, to cover any of the extra services of this Contract, prior notification to THE LESSEE by email.

Any dispute related to the signing, execution or termination of this contract will be the jurisdiction of the Courts of the Dominican Republic. Likewise, THE PARTIES declare that the common law will govern their relations on a supplementary basis in everything that is not.

Return, Refund and Cancellation Policies

If you wish to modify or cancel your reservation, please contact one of our reservation agents immediately by phone or email. We suggest you consult the section corresponding to Cancellation Policies of MPY TOURS, SRL , before contacting us.

All refunds will be made via bank transaction. However, the client also has the option to modify the date of their reservation WITHOUT SUFFERING PENALTIES as long as they contact us by phone or email AT LEAST 72 hours BEFORE THE DATE ON WHICH THEIR RESERVATION WAS ORIGINALLY SCHEDULED so that we can make the appropriate changes. Any cancellation or modification must be confirmed by the reservation agent electronically to be considered valid. Restrictions apply. Subject to availability.

Delivery Policy

THE LESSOR undertakes to rent or lease to THE LESSEE, who accepts, the vehicle chosen according to his/her request. It is the obligation of THE LESSOR to deliver the vehicle in perfect working order with all its documents (copy of the vehicle registration and insurance label), tires, tools, accessories and equipment, THE LESSEE committing to return it in the same conditions, in the address of THE LESSOR, with the same amount of gasoline with which you received it or you must pay the amount corresponding to its replacement. In the event that THE LESSEE decides to return the vehicle at a CAR RENTAL STATION other than the one where he received it, he is obliged to pay the charges for this service, or for any other expense incurred for the transfer of the vehicle to the station where he received it.

Software available on this Website

Any software that is available for use or download on the Website is a work subject to copyright of MPY TOURS, SRL . Use of such Software is governed by the terms of the end user license agreement, if any, attached to or included with the License Agreement.

You may not install or use any Software that accompanies or includes a License Agreement unless you first agree to the terms of the License Agreement. In the event that the Software available on this Website does not include a License Agreement, we hereby grant you, the user, a limited, personal, non-transferable license to use the Software, for the purpose of viewing and using otherwise use this Website in accordance herewith, but for no other purpose.

Please note that all Software (including, without limitation, all Java code, Source Codes, HTML, XML and Active X controls that this Website contains) is the property of MPY TOURS, SRL, and is protected by the provisions of international treaties and copyright laws and other applicable regulations. Any reproduction or redistribution of the Software is expressly prohibited and may result in serious civil and criminal penalties. Violators will be prosecuted as severely as possible.

WITHOUT LIMITING THE ABOVE, COPYING OR REPRODUCTION OF THE SOFTWARE ON ANY OTHER TYPE OF SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. IF THERE IS ANY WARRANTY REGARDING THE SOFTWARE, IT SHALL ONLY BE IN ACCORDANCE WITH THE TERMS OF THE LICENSE AGREEMENT.

Accommodation Terms and Conditions,

Thank you for choosing us as your Tourist Manager. Please carefully read these Terms and conditions that apply to the use of this MPY Tours, SRL Website, and the services offered through it. Use of the Website indicates your acceptance of the Terms and Conditions. Including the policies incorporated therein for reference. If you do not accept the Terms of Use, you must not use the Website or the services offered by MPY TOURS, SRL.

Accommodation Reservations

Through the Website, MPY TOURS, SRL provides an Internet platform through which you can visit different types of accommodation and temporary accommodation, including hotels, villas, country cabins, apartments with room service, pensions, rooms for rent, rural houses, etc.

When you request to make reservations in said Accommodations, including the advance payment of said Accommodation reservations with credit card, debit card, transfers and deposits, or other payment method. To facilitate the processing of said payment when making a reservation through the MPY TOURS, SRL Website for Accommodation, you are made a reservation offer at the price indicated for said reservation and the other terms and conditions indicated on the Site. Web. Once accepted by the Accommodation and, consequently, by MPY TOURS, SRL , this will become a binding contract established in the Dominican Republic in accordance with the Conditions of Use. You will receive a confirmation email (including a Boucher or invoice in the case of prepaid Accommodations) as proof of a confirmed Accommodation reservation, which means that the Accommodation has confirmed your reservation. The thank you page indicates that your reservation request has been received and is ready for final processing; you don’t need to do anything else. We reserve the right to refuse bookings as set out below.

When our services are requested, the information we disclose about the Accommodations is based on the information provided by our suppliers (including, but not limited to, the Accommodations, such as hotels, villas, cottages, apartments, etc., their representatives, are responsible for said information. In this way, the Accommodations or their representatives obtain access to an extranet or other connectivity solution through which they are responsible for updating their rates, availability, description, images, reservation conditions, Accommodation policies and other information published on the Website. Although we will make every effort and take all commercially reasonable precautions to provide our services, we do not verify and cannot guarantee that all information is true, complete, correct or up-to-date, nor can we assume any responsibility for errors (including obvious and typographical errors), interruptions (as a result of crashes, breakdowns, repairs, updates, maintenance tasks (temporary and/or partial) of the Website or for any other cause), or for the information that could be inaccurate, erroneous, or incomplete. Each Accommodation is responsible at all times for the veracity, integrity and accuracy of the Information provided to MPY TOURS, SRL of the Accommodation that appears on the Website. Changes in market conditions or circumstances may cause the information displayed on the Website to be inaccurate or obsolete in the short term. In the event of problems, our Customer Service will take all commercially reasonable measures to assist and serve as a point of contact with the Accommodation. Please keep in mind that MPY TOURS, SRL is only one of the channels that the Accommodations use to make the reservation of their rooms possible. When the result of a search indicates that a certain Accommodation has no more rooms available, it means that that type of room is not available through MPY Tours, SRL.

The Website does not constitute a recommendation or endorsement of the quality, level of service or rating of any of the Accommodations appearing on the Website, and should not be considered as such. We hereby expressly disclaim any representation, warranty or undertaking regarding the quality, condition or suitability of all Accommodations appearing on the Website. Currently MPY TOURS, SRL has a Favorite suppliers program whereby certain accommodations selected in order to provide good service offered to clients have the opportunity to improve their visibility on the website. These Favorite suppliers will be identified for clarity. On special occasions, MPY TOURS, SRL may offer its hotels the possibility of sponsored accommodations. That is, paying to appear in the top positions. These sponsored accommodations are clearly identified as sponsored by MPY TOURS, SRL.

To the extent permitted by applicable law, we reserve the right to refuse or cancel reservations in exceptional cases and will notify you of the refusal or cancellation by email to the address you provided when you made your reservation. The most common reasons for rejecting or canceling a reservation include, failure to comply with the Terms of Use, cases of force majeure, commercial or economic sanctions, embargoes, legal restrictions, suspected fraud or theft, suspected criminal activity, suspicious reservations, presentation by your share of false or erroneous information, problems with the Payment Instrument, inappropriate behavior, threats, insults, violence, refusal to present information, practical obstacles, communication problems, obvious errors. If your reservation is rejected or canceled by MPY Tours SRL, once the corresponding payment has been made, you will receive a refund for the total value of the reservation; (except in the case of unauthorized Resale or in any other appropriate case, such as unauthorized use of the Website or an inappropriate manner in the use of the Website, and such use is harmful to us for which the refund of the full value of the reservation or any part thereof is not justifiable). No refunds will be made in the event of unauthorized Resale due to several negative factors, including the harm that such practices pose to our authorized and contracted affiliate partners, Accommodations that provide MPY TOURS, SRL, an inventory in the form of a contract and with a basis of trust and the damage and negative impact that it has on the brand MPY TOURS, SRL.

In rare cases, we may also have to cancel or reject a reservation, or make changes due to “obvious errors,” regardless of the origin of those errors. For clarity, an obvious error is an error on the Site (for example, regarding prices, conditions, points…) that a reasonable person would not consider normal. If your reservation is affected by an obvious error, we will notify you by email to the address you provided when you made the reservation and we will adjust the reservation or award points accordingly. If applicable, we will refund part or all of the amount charged. Please note that suspicious group bookings may also be rejected as most Accommodations have specific procedures for group bookings. Contact our Customer Service team for more information. Circumstances such as possible ongoing renovations, errors in Accommodation reservations and the client’s specific needs may affect the quality of their stay. If you have any special requests or requirements, be sure to notify MPY TOURS, SRL customer service at the time of making your reservation.

Categories and Classifications of Affiliated Accommodations.

The ratings denoted or any reference on the MPY TOURS, SRL Website , to a rating are provided for your information only and are only provided in relation to the Accommodation. Accommodation Ratings are based on information we have received from our suppliers, including Accommodations, and may take into consideration accommodation facilities, rates, reviews and services offered. Accommodation Ratings are not necessarily related to other ratings assigned by government tourism ministry authorities. MPY TOURS, SRL does not independently verify the star rating of each Accommodation. The star rating is only indicative of the level of comfort that can be expected from a particular Accommodation. A higher number of stars generally indicates a higher level of comfort and amenities. Please note that star ratings may vary greatly depending on location, available alternatives, local market conditions, practices and other circumstances. Therefore, the star rating in a certain country or city may not be comparable to the same star rating in another country or city due to such circumstances. The star rating does not necessarily reflect all the amenities and services that an Accommodation may offer and some services and features may not be found in all rooms or properties with a given rating. If there are services or features important to you, please contact our Customer Service before making your reservation and we will verify if the accommodation offers such services or features of interest to you.

Cancellations and No Shows for Accommodations

By making an Accommodation reservation on our Website, you accept and agree to the reservation conditions of MPY TOURS, SRL. When you cancel a reservation, you will be notified by email or telephone of the total amount of the refund you will receive, in If you are entitled to any, within a period of 10 to 15 business days. The transaction value may be subject to taxes, duties, foreign transaction fees, foreign exchange or other charges. Your bank or credit or debit card company may convert the payment to the local currency and charge fees, which will mean a difference between the amounts shown by MPY TOURS, SRL and the final amounts charged to your bank account or the statement from your credit or debit card. Please contact your bank or card company if you have any questions about conversion rates or applicable charges. Please note that properties are third-party properties and some have different cancellation and refund policies. There are some that are subject to their policies and MPY TOURS, SRL has to adhere to them, each case is different and will be treated as such. We hope that it will never be necessary to cancel a reservation. But if there is, you will be informed of your particular case to which you are entitled and are subject to penalties according to the accommodation policies. All cancellations must be informed to our staff 72 hours before your arrival. If it is a period of less than 72 hours, the cancellation does not apply and you will lose the entire reservation amount. It is your responsibility to ensure that you contact our customer service center and receive notification via email that MPY TOURS , SRL is processing your cancellation and its status, and in accordance with the cancellation and no-show policy of the accommodations. In some cases this charge is equivalent to the total price of the entire stay or the first night. In some cases more fees for commercial expenses incurred due to your reservation. We recommend that you carefully read the cancellation and excused no-show policy before making your reservation. If you do not show up at the Accommodation on time on the day the reservation begins, without having notified you, you may cancel the rest of the reservation without the right to a refund (according to the terms and conditions of the Accommodation). Regardless of the cancellation policy of MPY TOURS, SRL.

Special needs,

If you have special needs (for example, a room adapted for a wheelchair) you must contact Customer Service before making your reservation to check that the accommodation has the necessary solutions for the needs raised. Please note that all special requests are subject to availability and are not guaranteed by MPY TOURS, SRL . Depending on the policy of the relevant Accommodation, your reservation will be refunded, canceled or modified if your special needs cannot be met. If, on the other hand, they can be satisfied, it will be confirmed when by email for you to make your reservation. MPY TOURS, SRL will not be liable to you for any damages or costs you suffer if the Accommodation does not meet your special needs if you make the reservation without requesting such information or special request from us.

Some accommodations have special rules for children, companions and pets. As indicated above, we strongly recommend that you contact our Customer Service before making your reservation on the website.

If you wish to review, modify or cancel your reservation, please contact our Customer Service at Mpytourssrl@gmail.com and WhatsApp at 1-829-586-8381.

Claims and complaints.

If you have complaints or claims regarding the MPY TOURS, SRL service, please contact our Customer Service team through any of the means indicated above. We will do our best to help you. Please note that any complaint about the Accommodation or the Additional Services (policies, rules, service, facilities, decoration, food, etc.) is ultimately the matter of the Accommodation or the Partner. MPY TOURS, SRL will coordinate directly with the Accommodation or Partner to try to find a mutually agreed solution, but we cannot guarantee a satisfactory result. Claims about Complementary Services are regulated according to the Terms and conditions of the Collaborator that provides the Complementary Service.

Use of the Website

As a condition of using this Website, you warrant that: All information you provide on this Website is true, accurate, current and complete.

If you have an account with MPY TOURS, SRL, you will protect your account information, supervise and be fully responsible for all use of the account by anyone other than you. You are of legal age to register an account and use our Website.

You have the legal authority to enter into this Agreement and to use this Website in accordance with all the terms and conditions specified herein. You are only authorized to use this Website to make legitimate reservation requests for the Products offered. You agree not to use this Website to make any type of speculative, false or fraudulent request.

Furthermore, you represent and warrant. That he has never been subject to suspension by MPY TOURS, SRL, nor has he been prohibited in any other way from using the Website. That it is not a direct competition of MPY TOURS, SRL, that it will not have more than one MPY TOURS, SRL account for any reason. That we reserve the right to deny access to this Website and the services we offer, in our sole discretion, at any time and for any reason, including, without limitation, breach of this Agreement.

WEBSITE

We take all reasonable measures and precautions to protect your personal information and follow industry best practices to ensure that your information is not inappropriately used, altered or destroyed.

We encrypt your credit card information using Secure Sockets Layer (SSL) technology and store it with AES-256 encryption. Also, let’s follow all PCI-DSS requirements

PAYMENTS

The payment methods used are third-party services. These services (Azul and Visanet) comply with all security and encryption standards to keep your information safe. They will only use the information necessary to complete the required process. We also recommend reading the privacy policies of these providers to better understand how they handle the information provided.

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